RETURNS policy

Need to send something back? Check if your item qualifies for a return, then start here.

Make a return
Three bridesmaids in tan, burnt orange and green infinity dresses, tied with sleeves, V-neck and halter, on a mauve backdrop

UK RETURNS

Items can be returned for a refund within 14 days of delivery, or for store credit within 30 days.

EXCHANGES

We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order for the correct item on our website.

PRODUCT CONDITION

All items must be returned in their original plastic packaging and all tags attached, in its original unwashed, unworn condition with no makeup stains, perfume scent, or pet hair.

HOW TO MAKE A RETURN

1

Read our Returns Policy

2

Visit our Returns Portal

3

Follow instructions in the returns
portal to lodge your return.


FAQS

How do I return my item?

Please read our returns policy to ensure your return meets our return policy guidelines prior to initiating your return.

UK Returns

Visit our Returns portal to initiate your return. You will be provided with instructions on how to return your order to our UK warehouse.

Can I exchange my order?

We do not offer direct exchanges. A new order will need to be placed on our website.

What happens once my return is shipped?

Once your return item is shipped, please keep the tracking details. When your return is delivered to us, we will process the return within 5-10 business days.

How long does it take to receive my refund?

Once your return arrives back to us, you will receive your refund within 5-10 business days.