terms and conditions

 

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

1. Who we are and how to contact us

https://www.modelchic.co.uk is a website (‘Site’) operated by RYG Synergy Enterprise Pty Ltd (registered in Australia, ACN 130 952 037).

Our correspondence address in the United Kingdom is: Unit 7, Union Park, Groverbury Road, Leighton Buzzard, LU7 4ER, United Kingdom

We trade in the UK in compliance with the Consumer Rights Act 2015 and other applicable UK laws.

To contact us, please email hello@modelchic.co.uk

Reference to the Site, includes any item we have listed for sale on the Site from time to time (‘Product’).

2. By using our Site you accept these terms

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site. You confirm that you are at least 18 years old (or of legal age to form a binding contract in your country of residence) to make any purchases on our Site.

We are the owner or the licensee of all intellectual property rights in our Site, our Products, and in the material published on the Site. All such rights are reserved.

3. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time.

These terms were most recently updated on 8th November 2025.

4. We may make changes to our Site

We may update and change our Site from time to time to reflect changes to our Products, our users' needs, changes in law and our business priorities.

5. We may suspend or withdraw our Site

Our Site is made available free of charge.

We do not guarantee that our Site, or any content or Products on it, will always be available, uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part of our Site or Products for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

This Site is provided on an "as is" and "as available" basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Site.

6. User Account

When you elect to purchase one of our Products, you may choose to register for an account through the Site.

As part of the registration process, or as part of your continued purchases of our Products, you may be required to provide personal information about yourself (such as identification or contact details), including; email address, mailing address, telephone number, password, and residential address

You warrant that any information you give to us in the course of completing the registration process will always be accurate, correct and up to date.

Once you have completed the registration process, you will be a registered member of the Site and agree to be bound by the Terms and keep your password and/or email address confidential.

7. Placing an Order for Products

By placing a request to purchase Products under these terms on the Site (Order), you are making an offer to enter into an agreement to purchase the Product(s) in that order. Orders will be deemed received by us at the time we send an order confirmation to your nominated e-mail address. It is your responsibility to ensure that the correct email address and contact details are entered with your Order. Each Order you place will be a separate contract.

Unless otherwise agreed by us, you acknowledge that all Products purchased under these terms are intended for personal use only and will not be re-sold, unless with our consent. Please contact us if you would like to enter into a wholesale arrangement.

We reserve the right to accept or reject your Order for any reason at any time. If we reject your Order you will receive a refund of any money paid.

Your Order becomes a sale we have issued you a tax invoice.

Title and risk in the Products passes to you on the date and time of Delivery of the Products to you by the delivery agent.

8. Availability of Products

Where a Product which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Product has already been processed, we will refund any money paid to us.

If your Order is affected by a genuine error (including in a description, an image or price), we reserve the right to cancel your Order and refund any money paid to us.

We may contact you to advise you of a delay in restocking a particular good and a delay in delivery of your Order. In this case, you may elect to proceed with your Order on the basis of a delayed delivery date, cancel your Order or select an alternative Product. If you do not vary or cancel your Order within two (2) business days of notification, you are deemed to have accepted the delay.

Whilst we have made every attempt to show textures, appearances and colours of our Products as accurately as possible, Product images may vary from the delivered Product depending on your monitor, settings and computer equipment. Unless otherwise stated, any additional Products and accessories styled or shown in a Product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the title and description before making a purchase.

We reserve the right to limit the sale of Products to reasonable or normal household quantities.

9. Price and Payment

When you place an Order, we will charge you and you agree to pay the price and any applicable delivery fee.

All Prices are in Great British Pounds and are inclusive of VAT. If the rate of VAT changes between your Order and delivery, we will adjust the VAT you pay unless you have already paid in full before the change takes effect. You may be required to pay any additional taxes that get levied on the Order. 

If you are purchasing outside of United Kingdom, please be aware that the price will be subject to currency fluctuations and fees and charges passed on by your credit card provider. 

We reserve the right to change or alter Prices without notice to you.

Payment for all Orders must be by credit card (Visa, Mastercard, American Express, Unionpay) or debit card, Apple Pay, Google Pay, Paypal and Shop Pay. It is your responsibility to ensure that your payment method details are valid and up to date, and that sufficient funds are available at the time of payment processing.

Your Order may be dispatched by our suppliers and dispatch times may vary according to availability.

10. Order Cancellation and Returns

Unless provided for under these Terms or otherwise agreed by us, no cancellations or changes to Orders will be accepted once payment has been processed. You should carefully check that your Order is accurate before submitting it.

You have statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights entitle you to cancel your online purchase within 14 days of receiving your Order and to receive a full refund, provided the items are returned unused, in their original condition, and with all packaging and tags intact.

However, Model Chic offers a 28-day returns policy from the date you receive your Order, giving you additional time beyond your statutory 14-day cancellation right. Returns made after day 14 but within 28 days will be accepted at our discretion under this extended policy.

To return an item, please follow the instructions on our [Returns Policy] page. Refunds will be issued to your original payment method within 14 days of receiving your returned item.

Certain items cannot be returned or exchanged for hygiene or safety reasons — including pierced jewellery, undergarments, and any items marked as “Final Sale” or “Non-Returnable.”

If your item is faulty, misdescribed or not fit for purpose, you retain your full statutory rights under the Consumer Rights Act 2015.

To return an item, please follow the instructions on our Returns Policy page.

11. Delivery and Shipping

Shipping and delivery will be handled in accordance with our Shipping Information page.
Delivery of the Products (Delivery) is taken to occur at the time that:

(a) you, or your nominated carrier takes possession of the Product at our address; or

(b) we (or our nominated carrier) deliver the Product to your nominated address, even if you are not present at the address.

You must take delivery by receipt or collection of the Product whenever they are tendered for delivery. In the event that you are unable to take delivery of the Product as arranged, then we will be entitled to charge a reasonable fee for redelivery and/or storage.

You must ensure that the correct address is provided as we will not be liable if you have entered the incorrect address. 

Any delivery date or time specified by us is an estimate only and you agree that you will still accept delivery of the Product even if they are delivered on a different date or time. We will not be held liable for any loss or damage suffered as a result of any delay in delivery. However, if the Product are not delivered within a reasonable time after the estimated date, please contact us.

12. Promotions, Discounts and Final Sale Items

Promotions, discounts, or final sale are subject to their own specific terms and conditions as provided by us from time to time.

Unless otherwise stated, promotional offers, including but not limited to store-wide discounts, clearance final sale, package deals, and coupons, cannot be used in conjunction with any other offer. For example, a ‘£5 Discount’ coupon cannot be used during a ‘20% Off’ Sale.

Final sale items are items that include a discount of 50% or more. Final sale items are non-refundable for store credit or cash refund unless deemed faulty.

We reserve the right to:

(a) terminate, modify or extend any promotional offer at any time, without notice; or

(b) cancel any order to which a promotional discount or code has been applied in error or contrary to the terms and conditions of such discount or code.

13. User Generated Content

By uploading, publishing, transmitting or making available any data, content or other material to our Site or our social media including but not limited to, sharing posts using specific hashtags (#) in line with a campaign we might be running at that time, posting, publishing or uploading comments, reviews, images, photos, content or any other material (‘User Content’), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide and fully sub-licensable right to use, reproduce, modify, adapt, distribute and display in any form, any such content without attribution.

You agree that you own the intellectual property rights in your User Content and it is accurate, complete, not false and not misleading.

You agree that we may require you to remove, amend or delete User Content and that you must comply with such requirement within 1 days’ written notice to you.

14. Liability and warranties

Our Products come with guarantees that cannot be excluded under UK consumer law. If any Product you purchase is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund in accordance with your statutory rights under the Consumer Rights Act 2015. You may also be entitled to compensation for any reasonably foreseeable loss or damage caused by our breach of contract or negligence.

Where a manufacturer’s warranty applies, we will assist you in communicating with the manufacturer to arrange repair, replacement, or refund where appropriate.

We may, from time to time, offer additional warranties or guarantees in addition to your statutory rights. Any such additional warranties are provided as an extra benefit and do not affect your rights under UK consumer law. Details of any additional warranty, including its duration and conditions, will be included with the relevant Product or on its packaging.

To the fullest extent permitted by law, all implied terms, conditions and warranties (whether statutory or otherwise) relating to our Products or these terms are excluded, except those which cannot lawfully be excluded.

Except as required by law, we will not be responsible for any loss or damage that is not reasonably foreseeable, or for any indirect or consequential loss (including loss of profits, revenue, business, goodwill, or anticipated savings), however caused. Our maximum liability to you under these terms will be limited to the price you paid for the Product(s) in question.

Nothing in these terms will limit or exclude liability for:
a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation; or
c) any other liability that cannot be limited or excluded by law.

The content on our website is provided for general information only and should not be relied upon as advice.

15. Prohibited uses

You may use the Site only for lawful purposes and in accordance with these terms. You agree not to use the Site:

  • in any way that violates any applicable federal, state, local or international law or regulation;
  • for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise;
  • to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other similar solicitation;
  • to impersonate or attempt to impersonate us, any of our employees, another user or any other person or entity; or
  • to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm us or users of the Site or expose them to liability.

Additionally, you agree not to:

  • use the Site in any manner that could disable, overburden, damage, or impair the Site, the computer or database connected to the Site, or interfere with any other party's use of the Site, including their ability to engage in real time activities through the Site;
  • use any robot or other automatic device, manual process or other means to access the Site for any purpose, including monitoring or copying any of the material, or reverse engineer or decompile any part of the Site;
  • use any device, software or routine that interferes with the proper working of the Site; or
  • introduce any viruses, trojan horses, worms, logic bombs, spyware, computer code, file, program or material which is malicious or technologically harmful.

We may report any of the activities above to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

16. Privacy

You agree to allow us to send you emails regarding the Services, including any information regarding or relating to our Product and services, in accordance with our Privacy Policy. 

We process your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.

We will only send you marketing communications by email or SMS where you have given clear consent, and you can withdraw that consent at any time by using the unsubscribe link or replying STOP.

By providing your mobile number at checkout or subscribing via our website, you agree that we may send you SMS updates, offers, and reminders in accordance with our Privacy Policy. Standard message and data rates may apply.

17.1 We are not responsible for viruses

We have appropriate security measures in place, including an SSL Certificate. However, we do not guarantee that our Site will be secure or free from bugs or viruses or any other type of malicious code or software.

You are responsible for configuring your technology to access our Site. You should use your own antivirus software.

17.2 We are not responsible for websites we link to

Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only and you access third party websites subject to the terms and conditions for those websites.

17.3 Other terms and conditions

Additional terms and conditions may also apply to specific portions, services or features of the Site. All such additional terms and conditions are incorporated by this reference into these terms.

18. General

Force majeure: If we are unable to perform in whole or in part, any obligation under these terms as a result of any fact, circumstance or matter beyond our control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that we will not be held liable for any delay or failure in performance of any part of the Services or delivery of Product.

Severability: If any part of these Terms is determined to be by a court of competent jurisdiction to be invalid or unenforceable, that part shall be severed from the Terms. Such invalidity does not affect the validity of the remaining provisions of these Terms. This clause survives termination of these Terms.

Relationship: These terms do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between us and you or any other party unless expressly stated otherwise.

Entire agreement: These terms (and all other terms and conditions and policies that are incorporated by these terms) and any additional policies or terms you have agreed to through use or access of our Services make up the entire agreement, and supersede all prior written and oral agreements, representations, undertakings and understandings. This clause survives termination of these Terms.

Jurisdiction: 

These Terms are governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have non-exclusive jurisdiction over any disputes arising in connection with these Terms or your purchase of our Products.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Although our website and Services may be accessed from outside the United Kingdom, we make no representation or warranty that the content on our Site or our Products comply with the laws (including intellectual property laws) of any country outside the United Kingdom. If you access our Site or purchase Products from outside the United Kingdom, you do so at your own risk and are responsible for ensuring compliance with any applicable local laws.

This clause will survive termination of these Terms.

SMS / Mobile Messaging Program Terms and Conditions

Model Chic offers a mobile messaging service (the “Program”) that allows you to receive updates, offers and other marketing communications by SMS. By subscribing to or participating in the Program, you agree to these Mobile Messaging Terms and our [Privacy Policy].

1. Opt-in

You may choose to receive SMS messages by opting in through our website or another sign-up method. By subscribing, you confirm that you are the authorised user of the mobile number provided and that you consent to receive marketing messages from Model Chic.

You do not need to consent to marketing messages in order to make a purchase from us. Message and data rates may apply, depending on your mobile network provider.

2. Opt-out

You can withdraw your consent or stop receiving messages at any time by replying STOP, CANCEL, or UNSUBSCRIBE to any message we send. You may also contact us at hello@modelchic.co.uk for assistance.

After you opt out, you may receive a final message confirming that your preference has been updated.

3. Your responsibilities

If you change or deactivate your mobile number, please let us know or opt out before doing so to prevent messages being sent to someone else. You agree that we are not responsible for any messages sent to numbers that have been reassigned if you have not updated your details.

4. Message content and frequency

The Program may include updates about our clothing, special offers, promotions, order notifications, or events. Message frequency varies depending on your interaction with us. Standard message and data rates may apply.

5. Data protection

Your personal information will be handled in accordance with our [Privacy Policy], which explains how we collect, use, and protect your data. We comply with the UK GDPR and the Privacy and Electronic Communications Regulations 2003 (PECR).

6. Liability

To the extent permitted by law, we are not liable for any delays, delivery failures, or errors in transmission of messages, as these depend on your network provider and connection.

7. Contact Information

Trade Name: Model Chic

Business Registration Number (ABN): 91 130 952 037

HQ Office Address: Unit 2, 5 Hudson Avenue, Castle Hill, NSW, Australia

Email: hello@modelchic.co.uk

Phone Number: +61 450 159 262

Office Hours: 9AM – 5PM (Monday to Friday)

Timezone (GMT+10:00): Australian Eastern Daylight Savings (Sydney)