RETURNS policy

It's important that you read our return policy before submitting your return.

Make a return

UK RETURNS

We accept returns for a refund or store credit for full priced items within 28 days of receiving your order.

EXCHANGES

We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order for the correct item on our website.

SALES & PROMOS

We issue a store credit only for items that have been marked down - including sitewide sales and promotional bundles (excluding final sale).

NON-REFUNDABLE ITEMS

We are unable to accept returns for final sales items.

PRODUCT CONDITION

All items must be returned in their original plastic packaging and all tags attached, in its original unwashed, unworn condition with no makeup stains, perfume scent, or pet hair.

HOW TO MAKE A RETURN

1

Read our return policy

2

Download the Returns Form

3

Follow instructions in the returns
form and lodge your return


FAQS

How do I return my item?

Please read our returns policy to ensure your return meets our return policy guidelines prior to initiating your return.

UK Returns

Please download and print the Returns Form to initiate your return. You will be provided with instructions on how to return your order to our UK warehouse.

Can I exchange my order?

We do not offer direct exchanges. A new order will need to be placed on our website.

What happens once my return is shipped?

Once your return item is shipped, please keep the tracking details. When your return is delivered to us, we will process the return within 5-7 business days.

How long does it take to receive my refund?

Once your return arrives back to us, you will receive your refund within 5-7 business days.